Home > Support

Aims to be the leading provider of easy-to-use DVD ripping and video converting solutions, we value any feedback from you.

We are here well prepared to provide you the best product and top-ranking support service. Questions and problems regarding our company, the product, tutorial or payment could directly be found in the FAQ and User Guide. If you still couldn't, please feel free to contact our support team.


We pickhe frequently asked questions from customers so as to provide you useful solutions at the first time. You could effortlessly get detailed answered out ts to questions like license code issue, upgrade issue, or specific technical issue, etc.

We promise to offer you the easy-to-use product. Meanwhile, we prepared the detailed tutorials of our products to give you step-by-step operation guides. You could just follow it to rip DVDs/convert videos.

If you do not get your registration code or if you've lost it, please let us know. Please include your name, address, e-mail address, and order confirmation number (if you have it). We will be happy to help you Except the above methods, our support team is always ready to answer your specific questions through E-mail. Our support address: support@wei-soft.com. We guarantee A COUPLE OF DAYS reply to your mail.

^ Back to Top